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Yes, there is a minimum charge of 1 hour for ad-hoc work. Thereafter time is billed in 15 minute increments.
Communication is really important when we work together. I will always notify you if you are nearing your limit and have regular chats to make sure you are on the right package for your needs
You can roll over up to 10% of your retained hours to the following month.
We offer a really flexible service so just let us know and if possible we can change your package accordingly.